We offer a 30 day money back guarantee on every Q5 / Quilomene product. All refunds will be provided as a credit to the credit card used at the time of purchase within five (5) business days upon receipt of the returned merchandise.
Returns can be sent to:
By Ground shipping or USPS:
Q5 Outdoor Products
16818 Lakeview Blvd
Mount Vernon, WA 98274
Q5 will warranty 2 years free of charge against manufacturer’s defects and workmanship. Beyond that, we will repair or replace damaged goods/parts for a reasonable price, plus shipping.
Questions about our return policy or warranty? Call us toll-free at 1-866-820-0432.