We offer a 30 day money back guarantee on every Q5 / Quilomene product. All refunds will be provided as a credit to the credit card used at the time of purchase within five (5) business days upon receipt of the returned merchandise.
Returns can be sent to:
By Ground shipping or USPS:
Q5 Outdoor Products
20507 Kurz Point Dr
Richmond, TX 77406
Returns Must be pre authorized and include a copy of the order number inside the package. Please do not just send something back with no information inside the box.
Q5 will warranty 2 years free of charge against manufacturer’s defects and workmanship. Beyond that, we will repair or replace damaged goods/parts for a reasonable price, plus shipping.
Questions about our return policy or warranty? Call us toll-free at 1-833-673-3775.