We offer a 30 day money back guarantee on every Q5 / Quilomene product in new condition. All refunds will be provided as a credit to the credit card used at the time of purchase, usually within 5-7 business days upon receipt of the returned merchandise.
Please email us for return authorization, address and instructions.
Returns must be pre-authorized and include a copy of the order number inside the package.
Q5 will warranty 2 years free of charge against manufacturer’s defects and workmanship. Beyond that, we will repair or replace damaged goods/parts for a reasonable price, plus shipping.